Important phenomenon of interpersonal communication Essay

Important phenomenon of interpersonal communication - Essay Example This paper will focus on the interpersonal relationships found in business, such as between customers and companies, among co-workers, and between managers/supervisors and their subordinates. This paper provides an empirical description of the Social Exchange Theory, a theoretical explanation of the phenomenon, and a critical evaluation of the validity and utility of the theoretical explanation. There is an empirical description of the Social Exchange Theory, which begins with the concept of knowledge sharing. Knowledge sharing is an important goal of interpersonal communication at organizations, because it can yield competitive advantages (Wu et al. 84). Nonetheless, organizations do not always exert adequate effort to develop mechanisms that successfully persuade employees to share knowledge (Wu et al. 84). Knowledge is precious and knowledge-sharing behavior is an example of social exchange in the workplace (Wu et al. 84). People who have the knowledge do not always feel free to s hare them, unless there are perceived benefits in doing so, which is a fundamental argument of the Social Exchange Theory. ... ndividual altruism† and â€Å"a social interaction environment.† The sampling came from Taiwanese high-tech industries, particularly research and development (R&D) teams. Finding showed that employees’ â€Å"perceived interpersonal trust,† from colleagues or supervisor, was found to be positively associated with their propensity to share knowledge (91). Employees’ altruism is also a trait that affected the tendency to share knowledge in the workplace and altruism also lessened the association between trust of colleagues and knowledge sharing (91). Furthermore, an â€Å"organizational social interaction environment† improves the positive association between trust of colleagues and knowledge sharing (91). Hence, trust is critical to knowledge sharing or the formation of some of the basic interpersonal relations that organizations require to become competitive. Whitener et al. explored the kinds of behavior managers may perform to build trust. Th ey used the agency and social exchange theories and proposed an exchange relationship framework that recognizes organizational, relational, and individual factors that support or restrain managerial trustworthy behavior. Their model argued for the importance of trust in creating strong and knowledge-sharing relationships. The empirical research showed that the social exchange theory is grounded on trust and from trust and expectations of benefits, positive social exchange can occur. A theoretical explanation of the phenomenon will further help understand the social exchange theory. The social exchange theory, as developed by Blau in 1964, states that an individual may seek to create an exchange relationship with others by willingly giving benefits to others first and then expecting some level of return in the future (Wu et al.

Research article Essay Example | Topics and Well Written Essays - 250 words

Research article - Essay Example The study also assessed the environmental conditions in the emergency nurses’ work environment so as to determine the possibility of these two factors affecting each other. In this particular study, recent articles on the burnout experienced by emergency nurses were used in a quantitative study. The data also contained the observations of numerous emergency nurses who were asked to provide genuine answers about observations about nurse burnout. The results indicate that 52 per cent of nurses in an emergency department in Ireland experience high levels of emotional exhaustion and depersonalisation, which are significantly related to the nature of their work environment. Quantitative research is often used in researches conducted in the healthcare sector because it tends to produce reliable as well as factual results. After the cases of nurse burnout have been documented, for instance, quantitative research allows for the numeric records of the findings to function as an indication of the reality in larger emergency nurse populations in medical facilities. In addition, the statistical system that is characteristic of quantitative research is suited for the purpose of determining how to capitalize on interventions that can prevent nurse